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What is everyones experiences and feedback with AutoTime? We have trialed it and found that it tends to over bill our matters, so its not completely autonomous.

What is the system that you have in place at your firm, that works for you when it comes to using AutoTime and ensuring your costings are accurate and fair?
How do I start a timer for a telephone call and then stop it?, is there an integration program for telephone calls?
Can you use Auto Time to track time spent on New LEAD's that have not yet been converted to a MATTER?
I was of the view that if I 'click' memo that this would autotime my activity whereby I could keep my notes as to such activity. I am having trouble finding how the memo bills to the file. I do note that Smokeball have expressed responses as to the timer within 'billing'. Did I understand the autotiming of Memo incorrectly.