safe custody14 followers0 questions2 posts
Do you have questions about safe custody?
Log in to ask questions about safe custody publicly or anonymously.
Hi there! Thanks for your question!
You are not able to change a safe packet number or a document number once these have been added to Smokeball. This is because once a packet has been created, a record of this must be kept and maintained in our system.
You can learn more about the safe custody register here: https://smokeballau.helpdocsonline.com/safe-custody20 or give our Support Team a call for further assistance on 1300 33 55 53.
It would be helpful to be able to drag the file from the matter or upload it from desktop.
Good question! You cannot delete a safe custody packet.
The documents within the packet can be edited to reflect a new status - e.g. removed/retrieved.
However the packet itself cannot be deleted, as it is necessary to keep a record of the packet even if there are no documents contained in it any longer.