We have some awesome new AutoTime features that give you more control over the "billable" status of your time entries at the point of doing the work.

AND...If you do not wish to charge for subsequent reads of an email (for example: you charge for the initial read but do not wish to continue charging every time it is opened for reference), there is a new setting available in your staff card to "Only create billable entries on first email read". 
Click here to find out more; https://smokeballau.helpdocsonline.com/version-7.5-release-notes$non%20billable